This is demo store. No orders will be fulfilled.

 

Please note that all prices listed on our site before login are in Australian dollars and include GST. Once logged in when adding to the shopping cart the GST is not listed until you select postage within Australia. International shipping choices will not have the 10% GST added to them. USD customers on login will see USD wholesale prices only. 

We have endeavored to make your shopping experience with us as simple as possible and we ask that if you have any problems with the ordering process that you contact us.


You can order with us by:


1. Secure on-line purchasing - VISA and Mastercard are accepted. Payments through Paypal and direct credit (Australian customers only) are also accepted.
2. Paypal- simply select the Paypal payment option and follow the instructions in your web browser.

Then hit the 'continue' button to submit your order. 
All orders will be attended to promptly and we will advise if there are any delays with providing products.

 

POSTAGE

Shipping is calculated by the weight of each item and four postal regions. 

Within Australia
New Zealand
USA and Canada
The Rest of the world

Please note: the free shipping option is not available on wholesale orders. If selected by mistake an invoice for the actual shipping will be sent separately and your order will not ship until paid.

INCO term: CPT Hobart, Australia - If you require insurance, please advise as once the package has left the premises, it is deemed to be delivered and any loss, tracking or claims are the responsibility of the buyer.

 

For international parcels, we have found Australia Post Express or Parcel post to be the best option (price, time and security). Occasionally with large international orders Toll Priority is a more viable option and will be used with full tracking services.

Freight will be generally charged at the rates listed in the shopping cart however as you can appreciate an automated shipping cost calculator for such a wide array of items is difficult to provide. Rates have been calculated in most cases at the maximum possible cost  and therefore could be decreased on checkout in some cases.

Pattern Press will always pass back any credit on shipping if a cheaper rate can be calculated manually. If you have paid by Paypal your shipping will be pre-calculated but major differences can be placed in credit on your account or we will refund.

Some unusually shaped items or those which require more secure packaging will have the actual shipping and packaging costs added at processing time. In most cases this will be noted next to the item. 

If the incorrect shipping option is selected in the shopping cart then the correct shipping amount will be added to your order at processing time or charged on a separate emailed invoice  before shipment of order.

Pattern Press recycles post bags and envelopes where possible to cut down on your postage costs. 

USD customers

We are currently offering FREE shipping (for orders over $200) or flat rate shipping for USD customers. Please note this does not include books and other unusual shaped items. If the shopping cart does not automatically apply this, we will adjust and refund any overpayment on processing.

Our current flat rate offer is $USD10 per $200 of order for standard patterns and USD$10 per $50 of order for non-standard books and parcels (note that most items are standard and some books are shipped from within the US at standard US mail charges). All other offers (buy 10 get one free, etc.) are void when using the flat rate shipping offer.

 

Remember: If insurance is not selected on letter and parcel shipping rates, we cannot track nor refund or resend your order if it does not arrive. Is it worth the risk?

 

RETURNS

While all care is taken in packaging your goods, Pattern Press will not be responsible for any goods received damaged, due to shipping. (If damaged due to shipping you, the customer will need to contact Australia Post).

Items purchased may not be returned  or exchanged unless you can prove that the item is not what you expected from the details given on the website. Then an exchange voucher only will be given at the discretion of Pattern Press. A receipt is required of your initial purchase. No refunds or exchanges are given on clearance sale items.

As a general rule, refunds or exchanges are only applicable if the goods are returned to Pattern Press:

 

 
  • in original condition, suitable for re-sale

 

  • with all packaging in-tact
 
  • within 21 days of the transaction date

 
 
Goods should be returned via registered post together with proof of purchase invoice. (postage  for the return of goods is at the customers cost)
Postage and handling charges on returned goods are not refundable. 
 

For international orders: we are not responsible for Customs or Tarrifs within your country. We do not prepay VAT or customs duties on International orders - parcels must be cleared by the customer in your country if applicable.